RETURNS / EXCHANGE POLICY
NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ORDERS.
Customers are responsible for RETURN/EXCHANGE shipping unless the order was filled in error or defective.
All items purchased are eligible for store credit within 7 days delivery receipt EXCEPT FOR SALE ITEMS.
RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.
SALE ITEMS are FINAL SALE and are NOT eligible for exchange or store credit.
Please use the Returns FORM that was shipped with your order.
Returns for CREDIT/ EXCHANGE can be sent to:
Thrifty Girl Online
3636 S. Iron, Suite C-252
Chicago, IL 60619
Please be sure to include your order number and/or the returns form with your return. Please be sure to FILL OUT THE FORM if you are exchanging to indicate the SIZE/ COLOR you are exchanging for.
Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Orders received without a filled out return form, or forms that do not indicate the SIZE/ COLOR you are exchanging for, will be issued CREDIT AUTOMATICALLY!!
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
SWIMWEAR, BODYSUITS & LINGERIE
May not be returned. NO EXCEPTION!
Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 2-7 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%
If you receive an item that is damaged, please contact customer service immediately by sending an email to: Thriftygirl.firstname.lastname@example.org
Or via phone: (312) 804-3812